A booking is confirmed only once a deposit has been received.
Cancellations made less than 48 hours before the service may result in loss of the deposit.
The full balance is due upon completion of the service unless agreed otherwise in writing. Payment may be made by cash, card, money order, wire transfer, or any other method agreed in advance.
The customer must ensure all goods are packed and ready at the agreed time. Any goods packed by the customer are done so at their own risk, and the company is not liable for damage caused by inadequate or improper packing.
The customer must declare all fragile, valuable, heavy, oversized, or special items in advance. Failure to do so removes all liability from the company for those items.
The customer must provide suitable parking and access for all vehicles. Any fines, permits, or fees incurred due to inadequate access or parking will be the responsibility of the customer.
Special items such as pianos, antiques, safes, or oversized items must be declared. The company will not carry cash, jewellery, watches, precious metals, bonds, securities, stamps, deeds, hazardous substances, plants, animals, or perishable items. Inclusion of these items without prior knowledge removes liability from the company.
Liability for any loss or damage is limited to £50 per item unless additional insurance is arranged and paid for in advance. The company is not liable for indirect, consequential, special, or punitive losses, including loss of profits, business opportunities, emotional distress, or missed work.
Delivery times are estimates. The company is not liable for delays caused by traffic, weather, breakdowns, or events outside its control. Customer-caused delays may incur extra charges at the agreed hourly rate.
Goods may be withheld until full payment is made. For unpaid storage fees beyond 30 days, the company may sell or dispose of items after notice to the customer.
While all due care is taken, minor damage to walls, floors, doors, or fixtures during normal moving operations is not the responsibility of the company.
The company is not responsible for delays, loss, or damages caused by events outside its reasonable control, including natural disasters, strikes, accidents, or traffic incidents.
Aggressive, abusive, or threatening behavior, false information, or breach of these conditions may result in immediate termination or suspension of services without refund.
All claims for loss or damage must be made in writing within 24 hours of service completion with photographic evidence. Claims made after this period will not be accepted.
The customer agrees to indemnify and hold harmless the company against any claims, damages, fines, or expenses arising from undeclared items, unsafe premises, or false information provided.
Neither party may assign or delegate obligations under this Agreement without prior written consent, except as required by law.
All notices must be in writing and delivered by hand, email, or prepaid post to the addresses provided by the parties.
Any amendment to this Agreement is only valid if in writing and signed by both parties.
No failure or delay in enforcing any provision shall constitute a waiver.
This Agreement, including any attached schedules detailing purchased services, constitutes the entire agreement and supersedes all prior discussions, representations, or agreements.
This Agreement shall be governed and construed in accordance with the law of [ENTER GOVERNING LAW].
Any disputes arising from this Agreement shall be resolved by [Court Litigation / Binding Arbitration / Mediation – select as appropriate].
The services purchased, including removal, packing, storage, or cargo services, will be detailed in Schedule 1 attached to this Agreement.
